ATTENTION: JUST MERCEDES OWNERS
Mercedes Drivers: If a Simple Oil Change Has Ever Cost You $1,200, Just Know There’s a Better Way!!
Our Certified Mercedes & European Mechanics Provide the Same (If Not Better) Level of Care, The Same OEM-Approved Oils, The Same Factory-Correct Filters, and The Same Advanced Diagnostics — Without the Premium Price Tag That Makes You Nervous to Open the Invoice.
Frequently Asked Questions
1. Will I lose my new car warranty if I service with you instead of the dealership?
No — your warranty stays fully intact. We follow the manufacturer’s service schedule, use high-quality parts and the correct oils for your engine. Everything is documented exactly as required.
2. Do you specialise in Mercedes and European cars?
Yes. Mercedes, BMW, Audi, VW, Volvo, Land Rover — but we still service all makes and models with the same level of care.
3. Do you use the correct oils and parts for my vehicle?
Always. We match your car to the correct spec oils and filters, especially for Mercedes and European vehicles where it matters most.
4. How long does a logbook service usually take?
Most services take 2–3 hours depending on the car and what interval it’s due for. You’ll get an update if we find anything else that needs attention.
5. Can I book online without calling?
Yes — our site is designed for online bookings. Just choose a time and enter your details. We confirm everything by SMS or email.
6. Can I get a quote before booking?
Yes. Use our Quick Service Estimate form and we’ll send a clear, upfront price guide based on your car and service interval.
7. What happens if my car needs extra work?
We’ll contact you first, explain the issue and give you a clear price. Nothing gets done without your approval.
8. Do you reset my service light and stamp my logbook?
Yes — every logbook service includes a service light reset and a proper logbook stamp to keep your service history clean.
9. Do you offer pickup or courtesy services?
Depending on availability, yes. Ask when you book online and we’ll do our best to help.
10. What if I have a warning light on the dash?
We can scan and diagnose it as part of your service or as an add-on. Mercedes and European systems are our specialty.
11. Can you service high-KM or older vehicles?
Absolutely. We give older vehicles the set-by-set inspection they need and show you what’s urgent and what can wait.
12. Do you use genuine parts?
We offer both genuine and high-quality OEM options depending on your budget and preference. Both maintain warranty.
13. How do I know what my car actually needs?
We follow your manufacturer’s logbook schedule. No guesswork. No unnecessary upsells.
14. What suburbs do you service?
We’re based in Cranbourne West and look after drivers from Cranbourne, Clyde North, Berwick, Lyndhurst, Lynbrook, Skye, Carrum Downs, and surrounding areas.
15. Why should I choose StarTech Prestige instead of the dealership?
Dealer-level expertise, personalised service, transparent pricing — without the dealership costs. Your car gets looked after by people who genuinely care about the quality of their work.
It’s Not That Dealerships Are Bad… It’s That They’re Expensive.
We hear the same story every week:
“I paid $900+ for a basic oil change.”
“They upsold me three filters I didn’t need.”
“I waited 4 hours for a 40-minute job.”
“I never spoke to the actual mechanic — only a salesperson.”
Dealership servicing isn’t wrong.
It’s just designed around selling more, not necessarily maintaining better.
At StarTech Prestige, we flipped that model:
We service the car — not the customer’s wallet.
What Your Mercedes Gets With Us
Included in Every Service:
OEM or Mercedes-approved oil
OEM filters
Full underbody inspection
Brake, coolant, and fluid checks
Diagnostic scan & fault code report
Service reminder reset
Logbook update
Honest expert advice
What Your Mercedes Doesn't Get:
Unnecessary flushes
Mystery add-ons
Inflated labour fees
Pressure selling
WHAT YOU GET WITH A PROPER LOGBOOK SERVICE
What We Actually Do When We Service Your Car
Follow the manufacturer schedule
Every service is done to the logbook, not guessed.Correct oils & filters
Matched to your engine and spec, especially important for Mercedes & Euro engines.Full safety check
Brakes, suspension, steering, tyres, lights – the things that keep you and your passengers safe.Fluids checked & topped up
Coolant, brake fluid, power steering (where applicable), washer fluid.Diagnostic scan (where applicable)
Checking for stored fault codes before they become big issues.Service light reset & logbook stamped
So your history is clean and your dash isn’t yelling at you.Honest report
We tell you what’s fine, what’s coming up, and what actually needs attention now.
DESIGNED FOR ONLINE BOOKINGS (YOUR “HOW IT WORKS”)
Simple, Straightforward Booking – Built Around Your Day
Book Online in Under a Minute
Choose a day and time that suits, enter your details and your car’s make/model.Drop Off & Get On With Your Day
Bring the car in, we’ll confirm the service plan and keep you updated if anything extra pops up.Pick Up With a Clear Report
You get your keys, a clean dash, a stamped logbook and a simple explanation of what we did.
About StarTech Prestige
At StarTech Prestige, we combine dealership-level expertise with honest, personalised automotive care for every customer.
Located in Cranbourne West, we’re an RACV Accredited Auto Care Centre specialising in Mercedes-Benz servicing and European car repairs, while proudly servicing all makes and models — from Audi, BMW, and Volkswagen to Toyota, Mazda, and Ford.
Our workshop is equipped with the latest OEM-approved parts, diagnostic tools, and factory-grade technology, ensuring your car receives dealer-standard servicing without the dealership price tag. Whether you need a logbook service, roadworthy inspection, pre-purchase vehicle inspection, brake repairs, or diagnostic fault testing, our qualified technicians deliver precision and reliability every time.
At StarTech Prestige, we’re driven by trust, transparency, and top-tier workmanship. Every service is backed by years of mechanical experience and a genuine passion for cars. We’re proud to be the go-to European car specialist and local mechanic in Cranbourne West, trusted by drivers across Berwick, Dandenong, Lyndhurst, and Narre Warren.
Address: 8B Universal Way, Cranbourne West
Phone: 03 8782 0711
Email: [email protected]
